Due to the nature of our product and that they are bespoke/made to order, we DO NOT offer refunds/exchanges on items simply unwanted/change of mind. If you receive a damaged or faulty item, we will by discretion exchange. If you receive a damaged/faulty item, you must notify us within 48 hours.
Please note, our jewellery is handmade with love, therefore, each one can be slightly different; this would only be minor though. Please note this is not a fault but part of the items unique qualities.
To complete your return, we require a receipt or proof of purchase, with the item(s) within 16 days from the date of purchase. Please note a bank statement or delivery note will not be accepted.
Our refund policy does not affect your statutory rights.
Earrings and pierced jewellery. In the interest of hygiene, earrings and pierced jewellery are excluded from our exchange and refund policy.
Personalised jewellery. We are unable to offer exchanges or refunds on personalised jewellery orders. Please check all spelling and specifications before placing your order(s). We will not be held responsible for any mistakes not made on our behalf.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
Please note refunds may take up to 10 days. However if you haven’t received a refund, and you have checked your bank account or credit card statement.
First contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us.
Exchanges (if applicable)
We only replace items if they are defective or damaged. All of our items are visually inspected before postage or sale. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
Say It With Diamonds
The Secret Warehouse
Upon receipt of your order, please check the goods are in perfect condition and notify us straight away if there is a problem.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
If returning from OUTSIDE the EU, please DO NOT USE COURIER SERVICES as there will be excessive clearance fees, we will either refuse delivery or charge the fees back to you. You must ensure the value on the parcel is listed as “ZERO”, and you CLEARLY write “RETURNED GOODS” on the customs form and the parcel itself as we will not accept parcels that incur duty charges.
Say It With Diamonds do not pay return postage unless an item is the wrong item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.